citizen-government relationship, communication technology, e-government, e-government systems, electronic government, Singapore
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey

This paper constructs a multidimensional, integrated analytical framework to guide an investigation of how e-government systems can be structured to restore trust in citizen-government relationships.

Applying the analytical framework to the case of Singapore's Electronic Tax-Filing (E-Filing) system, the authors advance an e-government developmental model that yields both developmental prescriptions and technological specifications for the realization of these trust-building strategies.

Added by View user profileMoushumi Biswas to Open Development Technology Alliance on April 17, 2013