The new order of citizen-created content is challenging established authoritative, trusted knowledge systems, shaking the foundations of information management and professional practice in libraries throughout the world. In the age of information democracy, the content creator is often at centre stage, and with this comes an extraordinary unleashing of digital content. As national libraries globally, our role is to preserve and protect content and we have well established practices for authoritative knowledge systems. But what about citizen-created content?

Traditionally information professionals in all types of memory institutions have clearly met the need for, and nature of, the preservation activities around formal and authoritative knowledge services and systems. However, informal, citizen-created knowledge activities are far less straightforward in terms of preservation. These activities arise and evolve as individual citizens develop as authors, content creators, thought leaders, filmmakers, blog diarists, etc.