On 17April 2012, the Government of the Future Centre met in Brussels with a community of distinguished European officials and government executives from various member states with responsibility for digital government. They were there to discuss how governments could build a new generation of public services by harnessing the potential of 21st century technologies and to share examples of digital innovation in public services across Europe. The challenge for member states is to improve takeup of digital government services among their own populations when many are hampered by legacy systems, an inadequate broadband infrastructure and, in some cases, uneven access to the internet among citizens. This summary of the debate examines some of the challenges associated with access, security, data privacy and interoperability.