Even though mobile technology often simplifies the completion of everyday tasks, cell phone owners can also encounter technical glitches and unwanted intrusions on their phones. "The big change that mobile connectivity has brought to users is the instant availability of people and data,” noted Jan Lauren Boyles, a Pew Internet Project researcher who authored this report. “As mobile owners become fond of just-in-time access to others and as their expectations about getting real-time information rise, they depend on the cell phone's technical reliability. Any problem that snag, stall, or stop users from connecting to the material and people they seek is at least a hassle to them and sometimes is even more disturbing than that in this networked world."