The primary goal of providing assistance to refugees is to stabilize their lives, but a critical component of stability – livelihoods – is indirectly and inadvertently undermined by a service delivery system that requires refugees to spend an excessive amount of time and money getting to the offered assistance, particularly in urban settings. The principal aim of this paper is to quantify the time and money a typical refugee family must spend in order to access the services they need to survive and to frame those figures in relation to the family‟s potential income and actual expenses. The paper focuses on Nairobi, where the NGO RefugePoint has its primary overseas presence.